Client Rights

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Below is a Statement of Client rights given to each client upon intake:

As a client of The Phoenix Center you are entitled to the following rights, which may not be revoked for any reason:

  • Respectful treatment in a dignified, secure and private manner which includes respect for property
  • Privacy during treatment, visits, and while receiving personal care
  • Confidential services that are protected by Federal Law with specific restrictions in regard to the use, storage and disclosure of any record of participation in this program
  • Access to all services regardless of race, sex, national origin, physical or mental handicap, gender, age, sexual orientation, or personal ability to pay

  • Professional services which do not include any form of abuse, neglect or humiliation as part of the treatment model

  • Protection from financial or other exploitive activity

  • Provision of care in the least restrictive environment

  • Explanation of grievance procedures to include the address and phone number of SC DHEC, access to forms and other resources to initiate grievance, receive a decision in writing, and appeal to unbiased sources

  • Protection from retaliation in the event of a grievance or other complaint against a staff member being filed

  • Access to records and timely response to requests for copies of records

  • Protection from the behavioral disruptions of other clients

  • Timely access to information necessary to make decisions in regard to treatment including evidence based information about alternative treatments, medications, and modalities

  • Informed consent, refusal, or other expression of choice regarding service delivery, release of information, concurrent services, composition of the service delivery team and involvement in research projects

  • Access or referral to legal entities, self-help support services, or advocacy support

  • Adherence to research guidelines and ethics

  • Complete and timely investigation and resolution of alleged infringement of rights or other inappropriate staff activity

  • Individual evaluation and treatment recommendation based on strengths, needs, abilities and preferences, with full opportunity to participate in the Individual Plan of Care

  • Assessment of fees and development of payment plan in a manner that is fair and consistent

  • To refuse treatment or withdraw from services at any time without affecting re-entry at a later time; however, the Treatment Team may place time limits for re-entry on clients who are not making progress and refusing other services.  This time frame is generally between 1-6 months unless the individual is in crisis or can demonstrate a commitment to recovery and the helping process

  • Other legal rights protected by law

If you feel that your rights have been violated please contact the Client Advocate at (864) 467 – 3742 to discuss your concerns.

You may also contact the Department of Health and Environmental Control – Bureau of Health Facility Licensing at (803) 545 – 4370 or by mail at 2600 Bull Street Columbia, SC 29201 to discuss your concerns.

Click on the link to review our Client's Rights   (English)  (Spanish)