Client Rights

Federal laws and regulations protect the confidentiality of alcohol and other drug abuse clients and client records maintained by The Phoenix Center. The Phoenix Center may not say to a person outside the agency that a client attends the program, or disclose any information identifying a client, unless:

• The client consents in writing.
• The disclosure is allowed by court order, accompanied by a subpoena, specifically authorizing disclosure and its use.
• The disclosure is made to personnel for research, audit, program evaluation or medical personnel in a medical emergency.
• The client commits or threatens to commit a crime either while in services or against a person who works for the program.

Federal Confidentiality Laws do not protect any of the following information from being reported under State law to appropriate State or local authorities:

• A crime committed by a client either at the program or against any person who works for the program
• Any threat to commit such a crime
• Any information about suspected child abuse or neglect