Confidentiality

Federal laws and regulations protect the confidentiality of alcohol and other drug abuse clients and client records maintained by The Phoenix Center.  The Phoenix Center may not say to a person outside the agency that a client attends the program, or disclose any information identifying a client, unless:

  • The client consents in writing.
  • The disclosure is allowed by court order, accompanied by a subpoena, specifically authorizing disclosure and its use.
  • The disclosure is made to personnel for research, audit, program evaluation or medical personnel in a medical emergency.
  • The client commits or threatens to commit a crime either while in services or against a person who works for the program.

Federal Confidentiality Laws do not protect any of the following information from being reported under State law to appropriate State or local authorities:

  • A crime committed by a client either at the program or against any person who works for the program
  • Any threat to commit such a crime
  • Any information about suspected child abuse or neglect 

Click on the link to review our Client's Rights   (English)  (Spanish)